Privacy Policy
Vista Valley View respects the privacy of visitors to our website and the privacy of our customers. We take your privacy seriously. We will not collect personal information about any visitor to our website, unless the visitor is made aware that we are collecting such information. We ensure that any information that is collected is collected in a secure and safe encrypted manner. You have a right to know what information we are collecting, and for what purposes. Any questions regarding our use of your data, or requests to remove any data we may hold, can be directed to Data Compliance Officer via our Contact Us page.
Currently, we would collect personal information as a part of our sales process for the following reasons:
We receive and store certain types of activity whenever you interact with us. Just like many websites, we use “cookies,” and obtain certain types of information when your web browser accesses NatureHills.com or advertisements and other content served by or on behalf of NatureHills.com on other Web sites. These cookies also allow us to serve you directed marketing on our behalf, via advertising on other websites.
- Website Usage: We track our customers’ usage of our website for the purposes of improving the user experience and satisfaction with our store. This usage is ambiguous and is not linked to a specific individual customer.
- Product Purchase: We will use your information ONLY to process your order, ship your order, answer questions about products, and advise you of other product related information.
- Customer Service: We may utilize customer, mailing address, email address and phone information for the purposes of contacting and responding to customer service issues.
- Newsletter Registration: We will use your information ONLY to email you our newsletter. To assist us in making emails more useful, we often receive a confirmation when you open an email from us.
- Promotional Material/Specials: We will use your information ONLY to email you promotions/specials that we may be offering from time to time.
- 3rd Party Marketing: Vista Valley View will only use your information for our own marketing purposes and will not provide your information to outside companies to market their products or services.
We would/will collect the following kinds of information:
Your name, address, phone number(s), credit card number and/or billing information. This information is used ONLY to process your order, charge your debit/credit card for payment and ship your order.
We will not make personal information available to outside organizations, except for organizations that work with us on Vista Valley View promotions. In such case, such personal information is used only for purposes related to the administration of the promotions.
Vista Valley View uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, an SMS message will be sent as a reminder.
When requested, we will remove you from our email list or mailing list and/or purge your information from our systems. Please direct your requests to the attention of our Data Compliance Officer via our Contact Us page.
Shipping
All orders are fulfilled Monday – Friday beginning at about 8am PST. Barring special arrangements, we ship orders within 3 business days of receipt, giving priority to expedited orders (where customer designates shipping service other than standard or ground).
☛ If you have any questions about order fulfillment or need to ensure delivery by a specific date, please reach out.
Delivery estimates shown at checkout are provided by our carriers and are not guaranteed. For more information about the shipping services we use, please visit our carriers’ websites:
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To ensure maximum freshness, we pull our trees from the nursery the same day that we ship them. Roots are hydrated before packing, then placed into protective sleeves that help to retain moisture around the roots and soil. These are container-grown seedlings, so their roots have not been disturbed during extraction — all the soil they’ve ever grown in is right there with them in the root plug. This makes our trees largely impervious to the typical “shock” that other plants can suffer during transport and transplant.
Once an order has shipped, an email with tracking information is sent to the email address provided at checkout, so the package can be followed en route, allowing the customer to know exactly when to expect their order.
Refund Policy
Cancellations and Returns
As mentioned above, once the processing phase has been completed you can cancel your order only within 12-hours after order was placed. After 12 hours we will start to fulfill your order.
We accept Returns of Your Entire Order For any reason for a Refund (Less 10% Restocking Fee, Original Shipping & Packing Cost) Within (14) Days of receipt, we do not pay return shipping costs. Please Inform us of The Return Date. Any Return for refund must be in the UNOPENED original packaging and in a live condition. No other refunds are given.0
Terms of Use
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use ePlanters’ website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
COOKIES
We employ the use of cookies. By using ePlanters‘ website you consent to the use of cookies in accordance with ePlanters’ Privacy Policy.
Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.
LICENSE
Unless otherwise stated, Vista Valle View and/or it’s licensors own the intellectual property rights for all material on ePlanters All intellectual property rights are reserved. You may view and/or print pages from https://www.vistavv.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
- Republish material from https://www.vistavv.com
- Sell, rent or sub-license material from https://www.vistavv.com
- Reproduce, duplicate or copy material from https://www.vistavv.com
Redistribute content from ePlanters (unless content is specifically made for redistribution).
USER COMMENTS
- This Agreement shall begin on the date hereof.
- Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. ePlanters does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of ePlanters, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws ePlanters shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
- ePlanters reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
- You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
- You hereby grant to Vista Valle View a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
HYPERLINKING TO OUR CONTENT
- The following organizations may link to our Web site without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
- Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
- These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
- We may consider and approve in our sole discretion other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
- dot.com community sites;
- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ePlanters; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to support@eplanters.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
- By use of our corporate name; or
- By use of the uniform resource locator (Web address) being linked to; or
- By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of (cname)’s logo or other artwork will be allowed for linking absent a trademark license agreement.
IFRAMES
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
CONTENT LIABILITY
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
RESERVATION OF RIGHTS
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
REMOVAL OF LINKS FROM OUR WEBSITE
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
DISCLAIMER
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury resulting from negligence;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.